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Velocity Tuning ยท Last updated 31 October 2026

Privacy policy

How we collect, use and look after your personal information when you visit our website, buy from us, book your car in or ask us a question.

1. Who we are

Velocity Tuning Essex Ltd (company number 11398799), trading as Velocity Tuning, is the controller of your personal information. Registered office: Newbridge Farm, Fox Street, Ardleigh, CO7 7PN. For anything about your data, email info@velocitytuning.uk or call 01206 645064.

2. What we collect

  • Orders and accounts: your name, billing and delivery address, email, phone number, order history and, if you create one, your account login.
  • Your car: details you give us so we can tune or fit parts correctly, such as model, engine, year, vehicle registration number, VIN, modifications already fitted and software versions, and photos of your car that we take or that you send us.
  • Remote tuning and our tuning portal: the ECU files, datalogs and messages you send us, which we use to write and refine your calibration. These are kept privately and are never public.
  • Dealer accounts: your name, business, contact details, credit balance and the files you've sent us.
  • Messages and enquiries: what you send through our contact form, VT Unleashed enquiries, email or phone.
  • Payments: card payments are handled by Stripe, our payment provider. We don't see or store your full card details.
  • Website use: basic technical information such as your IP address and browser, and how you arrived at our site (see Cookies below).

3. How we use it, and why we're allowed to

  • To supply what you've ordered, including deliveries, workshop bookings, tuning and aftercare. This is necessary for our contract with you.
  • To answer your questions and give you quotes. This is in our legitimate interests, and at your request.
  • To keep records we're required to keep, such as invoices for tax and VAT. This is a legal obligation.
  • To run and protect our website, prevent fraud and spam, and understand which pages and adverts bring customers to us. This is in our legitimate interests.
  • To send you news or offers, only if you've asked us to. You can unsubscribe at any time.

4. Who we share it with

We never sell your information. We share it only where needed to serve you:

  • our website host and email provider, who store data on our behalf;
  • Stripe, our payment provider, to take payments and prevent fraud, along with any pay-later provider you choose at checkout;
  • Twilio, who send our text messages, such as booking confirmations, reminders and updates on your car;
  • couriers, to deliver your parts;
  • software licence providers such as MHD, bootmod3 and 1769, who need your car's VIN to issue a licence;
  • our accountants, and HMRC or other authorities where the law requires it.

Some of these providers are based outside the UK. Where they are, we rely on the safeguards UK law requires, such as UK adequacy regulations or the international data transfer agreement.

5. How long we keep it

  • Orders, invoices and workshop records: 6 years after the end of the tax year they relate to, as HMRC requires.
  • Calibration files, datalogs and car details: for as long as you're a customer, so we can support and update your tune, and then 6 years.
  • Enquiries that don't lead to an order: up to 2 years.
  • Your account: until you ask us to close it.

6. Cookies

  • Essential cookies keep your basket, checkout and account working. The site can't work without them.
  • Order source cookies (named sbjs_) record how you found us, for example from Google or Instagram, so we can see which pages and adverts work. They're set by WooCommerce, stay on our site and aren't shared with advertisers.
  • Payment cookies: Stripe sets cookies when you pay, to keep the payment secure and prevent fraud.
  • Our pages load fonts from Google Fonts and video thumbnails from YouTube, so Google sees your IP address when you visit.

We don't use advertising or tracking cookies. You can delete or block cookies in your browser settings, though the basket and checkout need essential cookies to work.

7. Your rights

You can ask us to:

  • give you a copy of the information we hold about you;
  • correct anything that's wrong;
  • delete your information, where we don't need to keep it by law;
  • restrict or object to how we use it, including for marketing;
  • send your information to you or another company in a common format.

Email info@velocitytuning.uk and we'll reply within one month. There's no charge.

8. Complaints

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

9. Changes

We'll update this policy when how we use your information changes. The date at the top shows when it last changed.